Contact

Talk to a person.

No chatbot in the way, no ticket-deflection maze. Write to us and someone who works on Raqam writes back — usually the same day, always within one working day.

Median first reply 3h 40mAnswered by humans 100%Support hours Mon–Fri, 09:00–18:00 UTC

Send us a message

The more detail you give, the faster we can help. Screenshots welcome once we reply.

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Typical response times
  • Something isn't working< 1 day
  • Billing & refunds< 1 day
  • Premium subscribers< 4 hours
  • Feature requests2–3 days
  • Security disclosures< 12 hours

Try the help centre first

Most questions — failed scans, exports, moving phones, cancelling — already have a written answer that takes a minute to read.

Browse help centre →

Direct addresses

support@getraqam.app — anything about the app.
privacy@getraqam.app — data requests and our DPO.

Reporting a vulnerability

Use the form with "Security disclosure" as the topic, or email support@getraqam.app with steps to reproduce. We acknowledge within 12 hours, never take legal action against good-faith research, and credit you in the changelog if you would like.

See past credits →

Feature requests

Genuinely read, genuinely tracked. Line-item splits and batch scanning both came straight from this form.

What shipped recently →